FAQ

How We Do Business

Frequently asked questions

Our customers and employees’ health and safety is the highest priority during this time. We are taking all preventive measures to limit the spread. We expect our customers to let us know in advance of an appointment if there are any concerns or positive results.

We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans.

Don’t clean before we arrive, but do “pick up” as much as possible. This will allow us to

focus more on detail and quality for you.

Please note our Teams are not allowed to organize or move out of place personal items in order to avoid any inconvenience.

Reminder of the items that are not included in our cleaning: Washing dishes or putting dishes away; Laundry; Folding laundry; Garage cleaning.

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We will assess a 50% fee if you cancel with less than 24 “business hours” notice. Same day cancellation will result in 100% charge of your total cleaning.

POLICY

*Due to last minute cancellations and limited staff, we’re asking for a 50% deposit in order to save any new initial cleaning spots. In case of cancellations, we require a 24h notice in order to get a refund.

Office hours of operations: Monday thru Friday from 7:30 am until 6:30 pm. Any messages left after 6:30 pm will be answered on the next working business day.

Saturday and Sunday we are closed. Any messages left on these days will be answered on the next working business day.

COVID-19: Our customers and employees’ health and safety is our highest priority during this time. We are taking all preventive measures to limit the spread. We expect our customers to let us know in advance of an appointment if there are any concerns about virus transmission due to the presence of symptoms or positive test results.

COVID-19: Our customers and employees’ health and safety is our highest priority during this time. We are taking all preventive measures to limit the spread. We expect our customers to let us know in advance of an appointment if there are any concerns about virus transmission due to the presence of symptoms or positive test results.

COVID-19: Our customers and employees’ health and safety is our highest priority during this time. We are taking all preventive measures to limit the spread. We expect our customers to let us know in advance of an appointment if there are any concerns about virus transmission due to the presence of symptoms or positive test results.

COVID-19: Our customers and employees’ health and safety is our highest priority during this time. We are taking all preventive measures to limit the spread. We expect our customers to let us know in advance of an appointment if there are any concerns about virus transmission due to the presence of symptoms or positive test results.